Frequently asked questions

You can book directly through our website by selecting your desired service and filling out the booking form. Alternatively, you can contact us via WhatsApp, email, or phone for assistance.

We accept the following payment methods:

• Bank transfers
• Credit/debit cards (Visa, MasterCard)
• PayPal
• Mobile payments (M-Pesa, TigoPesa, Airtel Money)
• Cash payments for in-person bookings in Zanzibar

Yes! We provide special discounts for families, larger groups, and clients booking multiple services. Please contact us for a personalized offer.

Yes, booking dates can be rescheduled free of charge if you notify us at least 3 days before your original tour date, subject to availability.

We offer a wide range of travel and tour services, including:

• Guided excursions around Zanzibar
• Wildlife safaris in mainland Tanzania
• Airport transfers
• Accommodation arrangements and full travel packages

Yes, we have multilingual guides who speak English, French, German, Italian, and Swahili. Please indicate your preferred language when booking.

Most half-day tours begin between 8:00 AM and 9:00 AM, but exact times depend on the tour type. We will share the confirmed schedule with you upon booking.

Tour prices typically include:

• Round-trip transportation
• Professional tour guide
• Entry fees to attractions (if mentioned)
• Bottled water

Some tours may also include meals or snorkeling gear: check the specific tour details on our website.

Our general cancellation policy is as follows:

• 100% refund if cancelled at least 7 days in advance
• 50% refund if cancelled 3 to 6 days in advance
• No refund for cancellations within 24 hours

Note: some services may have specific terms; please check at the time of booking. See our full Refund and Cancellation Policy.

Absolutely. All our vehicles are fully licensed and insured, and our professional drivers have years of experience in tourism transport and safety protocols.