Refund and Cancellation Policy
Last updated: 9 October 2026This policy explains how cancellations and refunds work for tours, airport transfers and safaris booked with Azur Zanzibar Tours & Safaris. As a tour operator, we do not sell physical goods, so this page covers bookings rather than product returns.
1Cancelling a tour, transfer or safari
Our general cancellation policy is as follows:
- 100% refund if you cancel at least 7 days before your booking.
- 50% refund if you cancel 3 to 6 days before your booking.
- No refund for cancellations within 24 hours of your booking.
2How refunds are paid
Approved refunds are returned to the original payment method used at booking. Processing times depend on your bank or payment provider, and may take a few business days to appear on your statement.
3Changing your booking
To change a date, time, pickup location or any other detail of a confirmed booking, message us on WhatsApp or by email as early as possible. We will do our best to accommodate changes, subject to availability.
4No refund for no-shows
If you do not show up for a confirmed tour or transfer without cancelling in advance, the booking is treated as used and is not eligible for a refund.
5Questions about a refund
If you believe you are owed a refund or have a question about a specific booking, contact us with your booking details and we will review it.
Questions about this policy?
We are happy to explain any part of it before or after you book.